Shipping and Delivery Policy – Dali
Thank you for choosing to shop with Dali!
We are dedicated to providing a smooth and secure shopping experience. Below are the details of our shipping and delivery policy:
1. Countries and Regions We Ship To
We provide shipping to most countries around the world. Available shipping options will be shown based on the shipping address you enter during checkout.
2. Order Processing Times
Domestic Orders: Most orders are processed within 1-2 business days from the date the order is placed.
International Orders: Processing of international orders may take 1 to 6 business days, depending on the destination.
3. Shipping Options
We offer multiple shipping options to suit our customers’ needs:
Standard Shipping: Delivery within [1-6] business days, depending on location.
4. Shipping Costs
Domestic Shipping: The cost is based on the geographic location and size of the order.
International Shipping: Shipping costs vary by destination and order size. You will see the total shipping cost at checkout.
Promotions: Free or discounted shipping may be offered during special promotions.
5. Order Tracking
Once your order is shipped, we will send you a notification with a tracking number. You can track your shipment on the carrier’s website using this number.
6. Delivery Issues
If your order is delayed or there are any delivery problems, please contact our customer support team at [email protected]
or call us at +966568534922. We will address the issue as quickly as possible.
7. Changing Your Shipping Address
If you need to change your shipping address after placing your order, please contact us immediately via email before the order is shipped. Address changes cannot be guaranteed if the order has already been dispatched.
8. Damaged or Missing Products
If you receive a damaged or missing product, please contact us within 7 days of delivery. We will assist you with a replacement or refund according to our company’s return policy.
9. Customs and Taxes
For international orders, shipping may be subject to customs duties and taxes, which are the responsibility of the customer. These charges must be paid when the shipment arrives in the destination country.
10. Order Cancellations
You may cancel your order if it has not been shipped. Once the order is shipped, cancellation is not possible, but you can return the item following our return policy.
11. Return and Exchange Policy
We accept returns and exchanges according to our return policy. Returns must be made within 14 days of receipt, and products must be in their original condition and unused.
12. Customer Support
For any questions or concerns regarding shipping or delivery, please contact our customer service team:
Email: [email protected]
Phone: +966568534922
Thank you for shopping with Dali!